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lv en lt
    • Household appliances
      • Built-In dishwashers
      • Built-in microwaves
      • Cooker hoods
      • Dishwashers
      • Freezers
        • Chest freezers
        • Upright freezers
      • Gas stove with electric oven
      • Gas stove with gas oven
      • Hobs
      • Microwaves
      • Mini ovens
      • Ovens
      • Refrigerators
        • Bottom freezer refrigerators
        • Freezerless refrigerators
        • Side-by-Side refrigerators
        • Top freezer refrigerators
      • Tumble dryers
      • Washer dryers
      • Washing machines
    • Small appliances
      • Air fryers / Grills
      • Bread machines
      • Clothing care
        • Ironing systems
        • Irons
      • Small kitchen appliances
        • Air Fryers
        • Blenders
        • Coffee Machines & Accessories
        • Deep fryers
        • Electric kettles
        • Food processors
        • Juicers
        • Kitchen scales
        • Meat mincers
        • Mixers
        • Multicookers
        • Sandwich makers
        • Toasters
        • Waffle makers
      • Vacuum cleaners / Robots
        • Accessories for vacuum cleaners
        • Vacuum cleaner
        • Vacuum Cleaners Robots
      • Vacuum sealers
    • Generators / Energy
      • Petrol generators
      • Petrol/LPG generators
      • Inverter generators
      • Diesel generators
      • Generator accessories
      • Power Stations
      • Solar panels
    • Garden machinery
      • Batteries and chargers
      • Branch shredders
      • Chainsaws
        • Cordless chainsaws
        • Electric chainsaws
        • Petrol chainsaws
      • Cultivators / Tillers
      • Garden machinery accessories
        • Chainsaw chains
        • Chainsaw guide bars
        • Cultivator accessories
        • Log splitter accessories
        • Oils and lubricants
        • Power broom attachments
      • Hedge trimmers
      • Lawnmower robots
      • Lawnmowers
      • Leaf blowers
      • Log splitter
      • Multifunctual machines
      • Trimmers and brushcutters
      • Water pumps
    • Garden & outdoor
      • Mosquito Protection
      • Tarpaulins
Home Warranty and service

Warranty and service

In case of a warranty claim, please contact us.
 

Where to deliver the goods?

Please deliver the goods to the address we have provided, enclosing the delivery note. For faster warranty service, we recommend that you contact one of the following authorised service centres if the brand is listed.

 

How long will the repair take? 

Normally within 30 calendar days the appliance is repaired, unless you need to order a part from the manufacturer. You will be informed by your manager or the repairer as soon as the product is ready.

 

In which cases is the manufacturer's warranty invalid? 

1. the goods are subject to mechanical damage caused by the user, including in cases of natural disasters such as storms, fire, floods, etc. This also includes situations where foreign objects such as liquids, soot or insects enter the device.
2. the product has been damaged as a result of improper installation, transport or storage, or in cases where the requirements specified in the user manual have not been observed during operation.
3. non-standard power supplies, accessories, spare parts or consumables not certified by the manufacturer have been used during use and have caused damage to the appliance.
4. the appliance has not been serviced (if required).
5. the product has been attempted to be repaired independently or by an unauthorised repairer, including tampering with the manufacturer's warranty seal or serial number.
6. the appliance is used for industrial or professional purposes unless specifically authorised by the manufacturer in its instructions.

 

HEINNER
Service centres for large household appliances. For small appliances, please contact the seller.

Latvia: TSC Authorised Service
Phone number: +371 67717060
E-mail: serviss@tsc.lv
Website: www.tsc.lv
Opening hours: Mon-Fri 9:00-18:00

Lithuania: Emtoservis
Phone number: +370 070044724
E-mail: svc@emtoservis.lt
Website: www.emtoservis.lt 
Opening hours: Mon-Fri 9:00-18:00

Estonia: Sevi Kodukaubad OÜ
Telephone number: +372 63 66 525
E-mail: info@sevi.ee
Website: www.sevi.ee
Opening hours: Mon-Fri 9:00-17:00

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CCLM SIA
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SEB banka, AS, UNLALV2X
LV16UNLA0055001772874
Paysera LT, UAB, EVIULT2VXXX
LT413500010010115522

Warehouse address: Mūkusalas Street 72B, Riga, LV-1004, Latvia 

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